RETURN POLICY

At ringx5, we want you to be completely satisfied with your purchase. If you are not entirely happy with your earrings, we are here to help guide you through our return and refund process.

 

1. Eligibility for Returns

To be eligible for a return and refund, your items must meet the following criteria:

- Return requests must be initiated within a specified timeframe following the delivery of your order.

- Items must be unused, unworn, in their original condition, and complete with all original product packaging and tags.

- Customized or clearance items marked as final sale are generally not eligible for return unless defective upon arrival.

 

2. Return Shipping Instructions

If your return is approved, you are required to ship the product back to our designated return location. Customers are responsible for return shipping costs unless the return is a result of our error (e.g., receiving an incorrect or defective item).

To initiate a return and obtain the exact designated return address, please contact our support team at service@ringx5.com. Do not ship items back without prior authorization or to an unverified address.

 

3. Refund Processing

Once your returned package is received, inspected, and verified at our designated location by our quality assurance team, we will process your refund. Approved refunds will be issued back to your original method of payment within a certain number of business days.

 

4. Customer Support

For any questions regarding our return procedure, please reach out to us at service@ringx5.com. Our operating hours are Monday–Friday 9:00 AM–6:00 PM PDT.

Effective Date: January 1, 2026

Last Updated: January 1, 2026